Terms & Conditions

These are the general terms and conditions governing your access and use of the content and services offered to you on this internet site and constitute an agreement between you and FGP Ltd. www.fgp.com.mt is the property of FGP Ltd


Please read them carefully before placing your order. When you visit, purchase and/or use fgp.com.mt you are agreeing to these terms and conditions and you warrant that you agree to be bound by this contract as set forth below.


Details & Definitions
FGP Ltd We or us
Customer: You and Your

Goods: The electronic devices, transmitters, receivers & switches sold by us to you including packaging, manuals and any other ancillary components or documents

Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us

Our Address:

FGP Ltd
109, Valletta Road Luqa. LQA1762
Our VAT Number: MT 10247012
Our Company Registration Number: C127
Our telephone number: 00356 21667107/8, 21673627
Our fax number: 00356 21675384
Our Email: admin@fgp.com.mt

 

Voluntary Code for the return of goods by you to us:
This code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.


Important

In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights you may wish to consult for legal assistance or refer to the consumer affairs dept. (Is it important to include this?? I got it from the one of SCAN Computers that you emailed me.)
Description of Service / Product

Through this website we provide general information about the company’s products and services and we also provide you with the possibility of purchasing our products online. All products purchased online shall be delivered to the address indicated by you.

Price

Any online purchases on this website shall be charged at the price advertised on this website at the date the order is placed. All prices shown on the website are indicated in Euro and are inclusive of VAT.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

Payment Security and Payment Methods
All online purchases shall only be accepted against payment by credit or debit card.

Your card details are received and processed directly by our payment gateway (PSP), Eco Card
The following cards are accepted:
     - Any VISA card
     - Any MASTERCARD card

You are solely responsible to: provide correct details to FGP Ltd. for the purpose of ordering goods from this website; to ensure that the debit/credit card you are using is your own and that there are enough funds to cover the cost/s of the good/s ordered.

Communication
You agree that e-mail can be used as a means of communication.

 

Our Contract

The display of products for sale on fgp.com.mt should only be considered as an invitation to sell by FGP Ltd. Once you place an order on fgp.com.mt you are making an offer to purchase goods on the site. We will thereafter send you an e-mail confirming receipt together with details of the order. The receipt and the details of the order are not equivalent to an acceptance of the sale by us, the sale of goods is binding and the contract of sale is in force between us once you receive a subsequent confirmation of acceptance from us when your order has been processed. We will then dispatch your order and send a dispatch confirmation email. Any products in your order that are not in the dispatch confirmation email do not form part of our contract. This would only be the case when part of your order would not be available in stock.

 

Delivery

Delivery of goods purchased from fgp.com.mt is € 3 for standard delivery to Malta and Gozo. Please note that we do not deliver to addresses outside of Malta and Gozo.

Deliveries are generally made during normal working hours.

Standard, free delivery may take up to twelve (12) working days from confirmation of order. However, you should note that your order may be delayed due to unforeseen circumstances. We will inform you immediately in such an event. We are not liable to you for any delay in the delivery of products ordered, particularly because delays are generally due to events outside our reasonable control or due to force majeure. Please note that your goods may be sent to you in installments. You may cancel your entire order with us if subsequent installments forming part of your order are not delivered by us.

All deliveries require an adult’s signature and presentation of I.D. card or equivalent identification document.

Upon delivery, you should inspect the goods and report any loss or damage to us immediately. In respect of any damage to goods reported to us after delivery we shall require proof from you that the goods were damaged before receipt by you.

We will not be held responsible if you give us an incomplete delivery address; if the delivery representative or agent is not able to make the delivery, we reserve the right to ask you to collect the items personally from a local address or charge you a handling fee of €10 for delivery. If the purchased items remain uncollected or undelivered, we reserve the right to charge a delivery fee of €10 if a full refund is claimed.

We will not be held responsible for failure to deliver if you are not available when the delivery representative arrives at the place of delivery. In this event, the representative will leave a note to the effect that we will retain the goods for up to three (3) days where you will be able to arrange for a new delivery date. Upon expiry of this period of time, we will consider the order as cancelled by you and we reserve the right to charge a delivery and handling fee of €10.

Certain deliveries may be handled through normal post, in which case such deliveries would also be subject to Maltapost plc’s terms and conditions.

 

Cancellations, Cooling-Off Period and Return Policy

All products are in general non-exchangeable, non-transferrable or non-refundable, besides cases of cancellation and withdrawal. We offer a fifteen (15) day cooling-off period from date of delivery during which customers can cancel the contract and return the purchased good/s in perfect re-sellable condition, unused and with original packaging. The fifteen (15) day period starts to run from the day that you received the product.

You may cancel your order at any time prior to your order being processed by sending an email to: admin@fgp.com.mt or by phoning 21673627 during the following hours: Monday to Friday 8.00am till 4.30pm.

You will be liable for 5% bank charges when cancelling your order (where applicable).

You might cancel the purchase

• by sending the notice of cancellation by email to admin@fgp.com.mt ensuring that you quote your name, address and order reference number; or

• Where you have already received the goods, returning the goods to FGP Ltd (to the address above) unopened together with the original invoices / receipts. We will refund you the purchase price of the goods (less 5% bank charges). you are responsible for the cost of returning the goods to us at the address given above ; you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ; you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;

Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to us from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by FGP Ltd in the condition that they were in when delivered to you. You will be liable for 5% bank charges in returning the goods to us or cancelling your order.

FGP Ltd reserves the right to refuse to accept any goods which are not returned in mint condition at its sole discretion. FGP Ltd also reserves the right to impose a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.

Our right of cancellation: If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

We will ensure that the goods delivered will reach you in the stated description and specification of your order. In the case of a product being faulty on arrival you are entitled for repair or replacement of the product, and if the latter is not possible, to a full refund of the price. You may contact us as soon as possible by e-mail on admin@fgp.com.mt with details on the faulty product. The term, ‘faulty’ does not include fair wear and tear, willful damage or negligence by you, accident, and use of a product otherwise than in accordance with our instructions or the manufacturer’s instructions.

Variations in description or specification: We may deliver goods of a different description or specification from that agreed and as may be required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the goods.
Images shown are for reference purposes only. Actual item may look or differ.

Manufacturers may alter features & specifications of a product. We will notify you should we become aware of any change in specifications. If you notice a change in specifications which is not satisfactory to you, you are entitled to a refund of the purchase price within the 15 day cooling off period.

 

Warranty.
All products have a warranty of two (2) years. The warranty period starts from the date you purchase the product with valid invoice. All Warranties will be valid only on presentation of the Invoice Cash sale and Fiscal Receipt together with manuals, software and any other items including the original packaging.

We are willing to provide advice to you in accordance with the conditions below.

Advice given by us to you:

• We are always prepared to offer advice about the goods including advice about installation and compatibility.

• We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.

• Without knowing the particular application for which you require our goods and the exact specification of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.

• We do offer a service (at a charge) whereby we will install our goods into your existing system. If you ask us to do that, we can warrant the suitability of the goods installed by us.

 

Your responsibilities:

• It is your responsibility to ensure compatibility of any goods offered for sale by us both with the existing components within your system and with any other goods offered for sale by us.

• It is your responsibility to ensure proper installation of our goods into your existing system.

 

Intellectual Property

All content on fgp.com.mt, including text, graphics, images, audio clips, logos, button icons, software and data compilations is the property of FGP Ltd, its affiliates or its products suppliers and is governed accordingly by intellectual property laws.

No part of this website may be copied, reproduced or used in any way without the consent of FGP Ltd

 

Amendments of Terms and Conditions

FGP Ltd. reserves the right to, amend/alter/delete or terminate these Terms and Conditions at any time and for any valid commercial, technical or operational reason. The latest version of the Terms and Conditions would always be available via fgp.com.mt therefore it is your responsibility to ensure that you are conversant with any changes.

 

Miscellaneous

To the fullest extent permitted by law, fgp.com.mt is providing this site and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, fgp.com.mt does not represent or warrant that the information accessible via this site is accurate, complete or current.

 

Language of the Terms and Conditions

The official language used in these Terms and Conditions is the English language.

 

Jurisdiction and Applicable Law

Any dispute relating to the products and the validity, performance and construction of these Terms and Conditions and the use of fgp.com.mt shall be exclusively solved in terms of Maltese law. Where recourse to the Courts of Law is necessary, the Courts of Justice of Malta shall have exclusive jurisdiction.

However, in the event of a dispute, it is advisable that you first lodge a complaint with us admin@fgp.com.mt and we will do our utmost to reach an amicable settlement with you within a reasonable time. You may also wish to visit / phone our offices first for any further information or clarification as you may need.

 

Severance

If any term in these Terms and Condition is held invalid, illegal or
unenforceable for any reason by any court of competent jurisdiction or by any competent authority, such term shall be severed from these Terms and Conditions without effect to the remaining Terms and Conditions, and the contract shall continue to be valid and enforceable to the fullest extent permitted by the law. If a provision of these Terms and Conditions that is fundamental to the accomplishment of the purpose of this contract is held to any extent to be invalid, FGP Ltd shall immediately commence good faith negotiations with you to remedy that invalidity.